Outlook Not Sending/Receiving Mail

The most common reason for e-mail not sending and receiving is that you simply need to sign back in to Google.  To sign back in please follow these steps:

1. Close all Microsoft Outlook windows
2. Wait 15 seconds
3. Launch Microsoft Outlook
4. Check for a Google window asking you to Sign in (pictured below).  Sometimes this window is hidden behind other programs so please check carefully.  If you cannot locate this screen please Submit a Ticket.
   
   
5. After confirming your e-mail address is correct, click Continue
6. Your default web browser will then launch.  If necessary, provide your Google password
7. After providing your password, you will be provided a list of permissions being required.  Scroll to the bottom and click the Allow button
8. Return to Microsoft Outlook and see if your e-mail is working.  If not, please Submit a Ticket.